Service Updates
Seasonal Closure Announcement
All Yellowstone National Park entrances and park roads are now temporarily closed in preparation for the winter season, EXCEPT for the road between the North Entrance and Northeast Entrance (open year-round, weather permitting).
The North Entrance is OPEN! Visitors can enter through the historic Roosevelt Arch, then take Old Gardiner Road directly into Mammoth.
Conditions permitting, all other entrances and roads are projected to open to oversnow travel by snowmobile and snowcoach at 8:00 AM on December 15.
For additional information, please visit the National Park Service website
At Delaware North at Yellowstone Vacations, we are focused on creating an experience that delights every guest. The health and safety of our employees and guests is always our highest priority.
Please reference the important information below for our guests:
- Guests will not be permitted to enter if they are sick or if they have come into contact with someone who is sick during the last 14 days.
- Staff will not enter guest rooms for cleaning service during the guest's stay. Instructions will be given at check-in on how to get additional linens, if needed.
Note: Some services may be limited or unavailable due to thorough sanitation requirements and social distancing measures
| Operation | Status | Hours |
|---|---|---|
| Explorer Cabins at Yellowstone | ||
| Explorer Cabins at Yellowstone | Open | 24 hours |
| Staff will not enter guestrooms for cleaning service during the guest's stay. Note: Check-in for the Explorer Cabins is located at Gray Wolf Inn and Suites, located at 250 S Canyon Street. |
||
| Gray Wolf Inn and Suites | ||
| Gray Wolf Inn and Suites | Open | 24 hours |
| Staff will not enter guestrooms for cleaning service during the guest's stay. | ||
| Holiday Inn® West Yellowstone | ||
| Holiday Inn® West Yellowstone | Open | 24 hours |
| Staff will not enter guestrooms for cleaning service during the guest's stay. | ||
| Indoor Pool | Open | 7 AM - 11 PM |
| 2 groups of 6 people max allowed per time slot. Must sign up at Front Desk. | ||
| Holiday Inn® Game Room | Open | 7 AM - 11 PM |
| Bike Rentals | Open | N/A |
| Available for overnight guests of Holiday Inn® West Yellowstone only. | ||
| Branch Restaurant and Bar | Open | Breakfast: 7 AM - 10 AM Happy Hour: 4 PM - 6 PM Dinner: 4 PM - 8 PM Bar: 4 PM - 8 PM |
| Yellowstone Park Hotel | ||
| Yellowstone Park Hotel | Closed | Re-opening May 5, 2023 |
| Bike Rentals | Closed | |
| "Level Zero" Game Room | Closed | |
| Ridgeline Hotel® at Yellowstone | ||
| Ridgeline Hotel® at Yellowstone | Closed | Re-opening December 15 |
| Ridgeline Hotel at Yellowstone is currently closed due to extensive damage to roads and infrastructure caused by recent flooding. We are re-opening on December 15, 2022. | ||
| Indoor Pool | Closed | Re-opening May, 2023 |
| Our Indoor Pool and Hot Tub will not be in service open when the hotel re-opens on December 15. Both are expected to re-open in May, 2023. | ||
| Yellowstone Mine Restaurant | Closed | Re-opening December 15 |
| Rusty Rail Lounge and Casino | Open | 11 AM - 10 PM (Thurs-Mon) Closed (Tue-Wed) Food Service available 11 AM - 9 PM |
| Happy Hour is 4 PM-6 PM every day (discount on drinks) Friday is Ladies Day all day (discount on drinks) Saturday is Family Day (free pool table games) Sunday is Dollar Wings all day, and we have the NFL package |
||
| Jim Bridger Explorer Cabins | ||
| Jim Bridger Explorer Cabins | Open | |
| Yellowstone Vacation Tours | ||
| West Yellowstone Office | Open | 8 AM - 5 PM |
| Gardiner Office | Closed | Re-opening December 15, 2022 |
| Two Top Snowmobile | ||
| Two Top Snowmobile | Closed | |
| Yellowstone General Stores | ||
| Mammoth General Store | Open | 9 AM - 4:30 PM |
| Old Faithful General Store | Closed | Temporarily closed for the season |
| Canyon General Store | Closed | Temporarily closed for the season |
| Fishing Bridge General Store | Closed | Temporarily closed for the season |
| Grant Mini Store | Closed | Temporarily closed for the season |
| Lake General Store | Closed | Temporarily closed for the season |
| Bridge Bay General Store | Closed | Temporarily closed for the season |
| Old Faithful Basin Store | Closed | Temporarily closed for the season |
| Tower General Store | Closed | Temporarily closed for the season |
| Grant Village General Store | Closed | Temporarily closed for the season |
| Yellowstone Adventures Store | Closed | Temporarily closed for the season |
New Reservations
We are currently accepting reservations for upcoming dates. You can book online or please call us at 877-600-4308 Monday-Friday from 7 AM - 7 PM MST, Saturday-Sunday from 10 AM - 6:30 PM MST. Please Note: our call center is experiencing a higher than usual call volume. If you need to contact a reservations agent, please be aware that your time on hold may be longer than normal. Alternately, you may book your reservation online. We apologize for any inconvenience this may cause.
Updated Cancellation Policy
We have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.
Under this policy, all West Yellowstone Lodging reservations may be changed or canceled at no charge* by 4:00 pm MDT 2 days before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
All Lodging reservations at the Ridgeline Hotel® at Yellowstone may be changed or canceled at no charge* by 4:00 pm MDT 1 day before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
Cancellations and changes for Tour reservations must be received 14 days or more prior to your scheduled tour.
Thank you for your understanding, and please stay safe.
*Excludes reservations booked under the Advance Purchase / Book Early and Save rate, which are non-refundable.